FAQs on Domain Name Registration

Q) How long will it take to register my domain name?
A) We will process your domain registration order within 24 hours, provided the registration form is filled out correctly. Once your domain name has been registered successfully, it will be added to your domain panel account. However, the activation of your domain name will take up to 72 hours. This is to allow your domain's information to be propagated in all the DNS servers globally.

Q) What do I get with my domain name registration?
A) Click here to see the list of services you will receive when you register a domain name with us. Please note that we reserve the right to withdraw or change the list of free services we provide currently.

Q) Once my domain name is registered, can anyone else take it?
A) As long as your domain is registered to your name, all the required fees are paid and it's not in breach of any law, trademark or copyright, nobody else can either use it or take it without your consent. As an added security measure, your domain will be automatically locked so that it cannot be transferred to another person or registrar without identification documents from you. It will be unlocked only when you choose to use your own DNS servers or requested by you.

Q) I have registered my domain name successfully but why does it still appear to be available in a Whois search?
A) All recently registered domain names (within last 48 hours) will still shown as available in a Whois search. This is normal. It can take up to 72 hours for some domain names to be updated in the Whois server. If you've received a confirmation from us, you can be sure that it's registered and nobody else can register it again.

Q) I just registered my domain but where do I get the password to access it?
A) We will process your order within 24 hours and add the domain name to your domain panel account when it is registered successfully. Once your domain has been added, you may access it from your user account at https://domainpanel.com at any time. Please contact us only if you do not see your new domain name in your user account after more than 48 hours.

Q) Can I cancel a registration after submitting the order form?
A) Sorry, no. Once the registration process has been initiated it can't be canceled, so choose your domain wisely. Please remember to double-check and verify that you have typed in your domain name correctly in the order form.

Q) Is there any other hidden fee or charges for my domain registration order?
A) No. The amount you are paying as specified on the order form is all you need to pay for your domain name. There is no other hidden fees or charges. We do not charge you for all the free services we provide you currently as well. We will inform you for services that require additional fee when necessary.

Q) Do I need to register all three domain name extensions: .com, .net and .org?
A) You will realize that the expense for domain name registration and support is minor compared to the marketing expense to promote and establish your domain name in the marketplace. The last thing you want to happen is to have someone else (your competitor in most cases) benefit from your efforts in establishing your name. You will see competitors registering names close to yours, trying to benefit from typo mistakes your visitors may make. For example, someone tried registering yahho.com in order to piggyback on the popular yahoo.com. We strongly recommend that you register all 3 domain extensions for your business, service or products.

Q) How many year should I register my domain name for?
A) Although you can register your domain name for a minimum of 1 year, we would recommend that you register it for a longer period than that. Thousands of individuals, companies and organizations are losing their domain names due to reasons such as outdated contact information, missed renewal payments, hijacking, employee sabotage, and even computer or clerical errors. This resulted in web sites and e-mail being disrupted for weeks. If your domain name is important to you or you want to avoid any inconvenience of losing your domain, register it for as long as you can afford.

Q) Do I have to provide all the information requested on the registration page?
A) Yes, we require your personal information in order to verify your identity before we can process your order. These information will also be displayed in the Whois search for your domain. If you wish to keep your Whois information private, you may consider signing up for our Whois Protection Service.

Q) Does the price that I pay includes web hosting on your server?
A) No. We do not provide web hosting service for your domain. You may visit our partner company at http://www.active-venture.com for more information if you are interested in a web hosting service.